Head of Building Management

QEII Centre

The QEII Centre is circa 27,000 Square Metres in size and is set out over 10 floors (including 3 basement levels). Equipped with 18 passenger/goods lifts, 6 plantrooms, 3 cooling towers, 3 ammonia chillers and 3 boilers it requires experience and knowledge to ensure we stay operational and compliant.

The Operations department ensure the smooth running of the site and the delivery of excellent customer service both internal and external. Being on point with our hard and soft service contractors - and managing sub-contractors to deliver projects and routine maintenance - is key to the success of both the department and the wider Centre. As the Centre enters a period of sustained project activity your experience and project management skills will be essential.

You will be responsible for the effective management and delivery of hard and soft services, utilities, security and health & safety at the Centre. As a departmental budget holder, you will work with the Venue Operations Director and apply best practice to create the Centre’s annual maintenance budget.

You will be accountable for the budget, presenting monthly reports on variances and savings and seeking ways to reduce costs without impacting client facing delivery. You will uphold the Centre’s values and operating principles at all times.

Key Tasks

As the Deputy to the Venue Operations Director, the role is the main lead on day-to-day FM operations, compliance and health and safety.
Line manage and develop x2 direct reports responsible for day to day hard/soft services delivery.
Project management of capital refurbishment projects and all small works
Primary liaison with our procured service partners (hard and soft services), to reconcile any variable costs against budget and job specification, to ensure that fixed contracted services are being delivered to the agreed standard/SLA.
Management of fixed assets, ensuring the Venue Operations Director is informed of matters relating to the life cycle of our legacy plant and machinery.
Lead on procurement of services in scope, ensuring best value and strategic goals met
To lead on our sustainability planning and all environmental matters.
Review and maintain the Centre’s Emergency and Business Continuity plan arrangements ensuring they are fit for purpose and regularly tested.
Manage energy including control of costs/usage and liaising with utility suppliers

Hard and Soft Services

Provide direction; support and strategic/operational input to major contracts – Hard Services; Cleaning; Reception; Porterage; Catering; Fire Safety; Lifts; and others
To create a strategy for overall PPM and ensure statutory compliance objectives are met
To establish and meet quality control standards for client facing services including (but not limited to): cleaning; porterage; catering; reception; security; pest control
To conduct and document daily building inspections in regard to fabric, M&E, cleaning, pest control and security and to report deficiencies to our service partners
Lead on FM related technology like CAFM and BMS, and oversee the FM Helpdesk function

Health and Safety

To work with the Venue Operations Director to maintain the Centre’s Health & Safety Policy and to ensure all staff training pertaining to health and safety is kept up to date.
To work closely with other Heads of Departments to ensure events health and safety is prioritized including CDM; electrical infrastructure; permits; and contractor onboarding
To manage the online incident reporting system for the Centre ensuring that all incidents, accidents and near misses are investigated and documented.
Manage fire safety systems and processes.

Security

To manage the service partner security contract, ensuring a 24-hour manned service is maintained, that all legal compliance is adhered to and that all operations are in line with Security Industry guidance.
To ensure risk assessments are conducted for events and that the appropriate systems and processes are in place for high risk or VIP events.
Maintain and manage security assets such as scanners; CCTV; access control

Leadership

To lead and manage team members, providing effective coaching, mentoring, 1:1 meetings and robust line management.

Additional information:

To attend industry networking events and to monitor competitors.
To maintain an up-to-date awareness of competitive trends, industry innovations and building regulations and legislation.

The above is not exhaustive and other duties not outlined may form part of the employees’ job description.

Person Specification

Experience and qualifications:

Essential

Technical qualification in engineering, electrical or other hard services (e.g. degree, City & Guilds, HND or apprenticeship) or relevant equivalent experience
Detailed knowledge and understanding of all hard services; and the ability to challenge contractors and propose alternative solutions
Recent experience in an FM leadership role overseeing multiple contracts and services ideally within a corporate hospitality, events environment or public sector

Leadership skills, mentoring and coaching ability, and relationship builder
Proven strategic outlook, with a view to setting up long term plans and goals
Strong customer service skills and the highest level of service standards
High attention to detail with excellent organisational skills plus the ability to multitask
Competency in creating relevant service level agreements and key performance indicators
Excellent verbal and written communication skills, Microsoft Office and finance systems
Project Management and CDM experience
Recognised UK Health and Safety qualification(s), e.g., NEBOSH or IOSH

Desirable

Public sector contract and procurement experience

Budget and finance experience and skills
Security contract experience
Ability to provide innovative, creative, and pragmatic solutions to problems
Extensive CAFM, BMS experience, event management systems (preferably Momentus)
Net zero planning; carbon reporting; and ability to drive a sustainability agenda through an organisation

Behaviours

Leadership – Motivating team leader
Working Together - Collaboration and engagement with a diverse group of internal and external stakeholders
Managing a Quality Service - Encouraging and maintaining a culture of safe working practices
Communicating and Influencing – Negotiating, diplomacy, discretion
Making Effective Decisions - Problem solving and challenging.

Information on the Civil Service Success Profiles framework, and how the relate to this role, can be found online, on the QEII Teams site, or from the QEII HR Team.

QEII Values