Operations Coordinator

VENUE OPERATIONS

The Venue Operations Team is committed to delivering exceptional experiences to all our fans, guests, clients, and visitors! Our team plays a crucial role in the successful execution of a wide variety of functions, including venue management and setup, logistics coordination, vendor management, access control, facilities, and estates management, and ensuring accessibility for all. As part of this team, you will collaborate with diverse departments to ensure that Silverstone runs smoothly and efficiently.

JOB PURPOSE

We are seeking an enthusiastic, organized, and initiative-taking Operations Coordinator to provide crucial administrative support to the Head of Venue Operations.

This role will contribute to the smooth and efficient running of Silverstone's operations, with a key focus on supporting our commitment to accessibility and inclusion. This role requires an initiative-taking individual with strong administrative skills and a passion for ensuring equitable access for all. The ideal candidate will possess a blend of operational support experience, project management and a foundational understanding of accessibility principles and best practices. As well as possessing strong critical thinking skills and thriving in a fast-paced environment who will contribute to a culture of excellence and creativity.

KEY RESPONSIBILITIES

• Administrative Support: Provide proactive assistance to the Head of Venue Operations, including initiative-driven diary and email management.

Assist in reviewing and maintaining operational documents, standards, and processes.

Contribute to department and team management, identify ways to improve efficiency and working methods.

Ensure timely and accurate completion of departmental reports.

• Project Support: Support various operational projects and initiatives. Acting as the point of contact coordinating needs of various internal and external stakeholders, whilst working within budget parameters. 

Assist with strategies business projects to enhance venue and facility evolution.

Consult directly with suppliers & contractors to negotiate, procure and order products and services in accordance with financial procedures and the best possible standard is obtained.  

• Accessibility: Support the delivery of the Accessibility Improvement Plan, ensuring key criteria are met across all events and operations. Working with internal departments and external stakeholder.

Consult with internal departments on venue and event preparedness.

Identify improvement opportunities through industry knowledge fan feedback.

Support the development of the customer journeys for our diverse client groups.

TEAM RESPONSIBILITIES

• Help to create a professional environment and initiative-taking culture within the department.
• Professional presentation reflecting the Silverstone values.

PERFORMANCE STANDARDS & RESPONSIBILITIES

Performance will be monitored against the following:

• Objectives set through the Personal Development Review (PDR) process.
• Ownership and completion of tasks and projects in a timely manner.
• Teamwork.

KEY RELATIONSHIPS

• Venue Operations teams (Venue Services, Facilities and Estates, Logistics and Accreditation)
• Internal departments (sustainability, Escapade, finance, marketing, catering, hospitality, health & safety, security, corporate, BGP and public events teams).
• External third-party contractors and suppliers

KNOWLEDGE, SKILLS & EXPERIENCE

• A relevant Business or Events Degree.
• Experience working within the events industry ideally within large venues.
• Understanding of accessibility principles and guidelines with a passion for promoting accessibility and inclusion.
• Strong IT skills, particularly in Microsoft packages (Teams, Word, Outlook, Excel, and PowerPoint). Experience of using a project management system is highly desirable.
• Flexible approach to working hours, including weekends and evenings when necessary.
• Effective communication and people skills including the ability to influence effectively.
• Excellent customer service skills.
• Adaptability and the ability to jump in at the deep end.
• Strong Health and Safety awareness.
• Ability to work to deadlines and under pressure in a team environment, with multiple projects.
• Proactive & solution driven, with a can-do attitude.
• Confident and enthusiastic with an initiative-taking approach
• Full clean UK driving licence.

SUSTAINABILITY

We don’t just look after our team and our fans. We want to look after our world too. We're committed in our responsibility to reach our zero-carbon goal. So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources.  Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.