Senior Head of Event Management - Arenas

We need someone who’s as comfortable in the boardroom as they are in a buzzing arena. Here’s what makes you the perfect fit: 

• Ensure all events deliver against the EM’s commercial objectives for both back and front of house.
• Deliver and lead an event planning and delivery framework, which delivers on both internal and external expectations,
• Work with other senior operational leaders to deliver a coherent command and control strategy, ensuring all event managers can deliver on event night.
• Perform as a point of escalation for promoters whilst ensuring the team are delivering on the expected timelines for advancing and delivering all shows. 
• Proactively engage with the wider Event services team and venue departments, building positive, effective, and robust working relationships to guarantee a collaborative approach and consistent team effort.
• To be available to undertake the successful planning and duty management of concerts and events within the Arenas if required by the Senior Event Managers.
• Working closely with Health and Safety colleagues, proactively contribute toward critical reviews of emergency, safety, and security procedures, based on expertise and knowledge of the Arenas buildings and event operations.
• Maintain, update, and communicate strategic planning of department expectations relating to the continuity of essential service processes in line with the group and arenas business recovery plan (BARP)
• Ensure that all customer accessible requirements are delivered at each event which includes the delivery of any BSL requirements.
• Participate in the Arenas Senior Management silver duty roster.

• Deputise for the Operations Director on request.